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Hello

I'm Ahmad Rijal

Client Service and Business Development Coordinator

  • Age 36
  • Address Jl. H. Nabet No.40F Kembangan Selatan, Kembangan, Jakarta Barat, DKI Jakarta 11610
  • E-mail rijal.ahmad@gmail.com
  • Phone +62 816 135 9000
  • Current Job Still working in a training and consulting services for contact center
  • On Vacation till Jan 3, 2019

Hello! I’m Ahmad Rijal. Office worker with over 13 years of experience in customer service and bussiness development. Experience in leading contact center operations in telecommunications and the retail industry with the intention of ensuring customer satisfaction, and helping to sustain customer retention and loyalty.

Success in the work environment by collaborating to drive business and sales goals with leadership capabilities in optimizing workflows and operations. Strong background in service management and leadership.

Professional Skills

Leadership
Negotiation
Computer Literacy
Time Management

My Experience

  • 2015 - Current

  • PT. 168Solution

    As client service and Business Development at training and consulting services companies (168Solution). Success in working in an environments that collaborate to drive business and sales goals. Having leadership skills to optimize workflows and operations for ensuring customer satisfaction, and helping to sustain customer retention and loyalty.

  • 2012 - 2015

  • PT. Home Center Indonesia (Informa Furnishing)

    As Supervisor Customer Service | Responsible: Direct the daily operations of the customer service department (daily checklist). Having leadership skills to optimize workflows and operations for ensuring customer satisfaction, and helping to sustain customer retention and loyalty.

  • 2010 - 2012

  • PT. Indosat, Tbk

    As Supervisor Customer Relation (outbound contact center) | Responsible: Direct daily operations of the outbound customer service team at contact center.

  • 2006 - 2010

    PT. Indosat, Tbk

    As Agent CS - Team Leader - Supervisor | Responsible: Direct daily operations of the inbound customer service team at contact center.

  • 2002 - 2006

    Kartika Chandra Hotel

    As Waiter - Room Service | Responsible: Received order food and drinks from hotel guests and give service to room. Ensuring customer satisfaction, and helping to sustain customer retention and loyalty.

My Interest

I like listening to music and sports, love watching football, watching Youtube and playing games with my buddies. I can play drum and guitar instruments, these keeps me fresh for working environment.

  • Music
  • Gaming
  • Photo
  • Football
  • Traveling
  • Movies

Project Experience

Event - CC Technology Trend
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Event - New CX (Customer Experience)
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Feel free To Contact

I look forward to working with you in the future, Please feel free to call me on (telephone) or contact by (email), if you require any further information.

  • Indonesia, DKI Jakarta, 12240
  • +62816-135-9000
  • rijal@mail.com
  • www.rijalahmad.blogspot.com
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